Yelp Onward
Campaign

Despite enjoying universally high awareness, Yelp felt stale to consumers, and was actively losing ground to competitive review platforms like Google. Yelp needed to remind lapsed users why it is still the most trusted name in peer reviews, and find a compelling hook to increase brand preference & loyalty. 

 

Unlike other platforms where reviews consist of a few stars and an adjective or two, Yelp’s in-depth reviews are written by real people aiming to help their friends and neighbors have the best experiences possible.  

 

The people behind the quality and detail of these reviews is what makes Yelp the most trusted & helpful review platform in the world.  

We created a brand campaign that celebrates the pioneers who leave helpful, entertaining and thoughtful reviews, and make Yelp what it is. We highlighted their reviews of beloved local businesses in San Antonio and Austin, and encouraged consumers to follow in their footsteps and Yelp Onward.   

 

The campaign reintroduced Yelp with a bold look and fresh sense of humor. Our strategy produced an evergreen brand platform that also perfectly captured our collective urge to re-explore.

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